SUPPORT

How do I cancel my subscription?

If you subscribed through the App Store (iOS): Go to Settings → Your Name → Subscriptions → Maxximus → Cancel Subscription.

If you subscribed through Google Play (Android): Open the Play Store app → Profile icon → Payments & subscriptions → Subscriptions → Maxximus → Cancel.

If you subscribed through the Maxximus website: Email support@maxximus.ai and we will cancel immediately.

Will I get a refund?

App Store and Google Play purchases are subject to Apple's and Google's refund policies respectively. For website purchases, contact us within 72 hours of your charge for a full refund — no questions asked.

I was charged but don't have access. What do I do?

Email support@maxximus.ai with your account email and we will resolve it within 1 business day.

I can't log in to my account.

Try resetting your password via the login screen. If you signed in with Apple or Google, make sure you are using the same method you used when you created your account. Still stuck? Email support@maxximus.ai.

How do I change my email address?

Email support@maxximus.ai from your current account email and we will update it for you.

I forgot which email I used to sign up.

Try any email addresses you commonly use, including Apple's private relay addresses if you used Hide My Email. If you still can't find it, contact us and we'll help you locate your account.

How do I request a copy of my data?

Email support@maxximus.ai with the subject line “Data Access Request”. We will provide a copy of your personal data within 30 days.

How do I opt out of Collective Intelligence data sharing?

Email support@maxximus.ai with the subject line “Opt Out — Collective Intelligence”. We will process your opt-out within 5 business days. Your coaching experience will not be affected.

Does Maxximus sell my data?

No. We do not sell your personal information to third parties. See our Privacy Policy for full details.

Is Maxximus a substitute for professional therapy?

No. Maxximus is an AI life and dating coaching platform — not a licensed mental health service. Maxximus does not provide therapy, clinical diagnosis, or medical advice. If you are experiencing a mental health crisis, please contact the 988 Suicide & Crisis Lifeline (call or text 988) or go to your nearest emergency room.

The AI gave me a response that felt off or wrong.

Use the thumbs-down feedback button inside the app to flag any response. You can also email us at support@maxximus.ai with the details and we will review it.

What is The Initiation?

The Initiation is Maxximus's onboarding experience — a series of deep questions that build your personal coaching profile. It takes 10–15 minutes and makes every coaching conversation after it more relevant to who you actually are. We recommend completing it before your first coaching session.

How do I report a post or user in The Forum?

Use the report button on any post, or email support@maxximus.ai with a description of the content. We review all reports within 24 hours. Harassment, hate speech, and harmful content result in immediate removal and account suspension.

Can I delete my Forum posts?

Yes. You can delete your own Forum posts at any time from within the app. Deleting your account removes all your posts within 30 days.

The app is crashing or not loading.

Try force-closing and reopening the app. If the issue persists, delete and reinstall the app (your account data is saved in the cloud — you will not lose anything). If it still happens, email us at support@maxximus.ai with your device model and OS version.

Push notifications are not working.

Check that notifications are enabled for Maxximus in your device Settings (iOS: Settings → Notifications → Maxximus | Android: Settings → Apps → Maxximus → Notifications). If enabled and still not working, reinstall the app and contact us.